Shipping
This shipping policy explains how Giving Tuesday Japan operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.
Please read this shipping policy together with our terms and conditions (https://www.givingtuesday.jp/terms) to familiarize yourself with the rest of our general guidelines.
Shipping and Delivery Options
We offer a variety of shipping options to suit the needs of our customers.
Shipping Methods
We offer a variety of shipping options to suit the needs of our customers:
- Standard: 3 to 5 weeks
- Expedited: 3 - 4 business days (only available for shirts and sweatshirts)
We strive for a swift preparation process, and orders are typically processed and dispatched within 12 to 14 business days so that customers can receive their items promptly.
Delayed Orders
Unexpected delays can occur due to various reasons, such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. We aim to provide clear and accurate information so you can plan accordingly.
Tracking Orders
We have a comprehensive order-tracking system to keep you informed every step of the way.
You will receive a tracking number once your order is shipped. This number can be used on our website or the carrier’s website to view real-time updates on the location and status of your shipment.
Returns and Exchanges
If you have any questions about refunds, returns, or exchanges, please review our refund policy (https://www.givingtuesday.jp/refund).
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
- https://www.givingtuesday.jp/contact
This document was last updated on February 5, 2025